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Hours /
Emergencies / Telephone
Calls The office is open for appointments from 7:30 a.m. to 5:00 p.m. Monday through Friday. Scheduling
Appointments Oral
hygiene examinations and cleanings are scheduled with the dental
hygienist. These re-care appointments are made six months in
advance for your convenience. If you cannot make an appointment or
will be late, please call the office. We make every effort to stay
on schedule. You can help by being prompt for your
appointments. If you have to wait more than 15 minutes, please ask
our business staff the reason for the delay. We make every attempt
to be on time. Please remember, we run on children's time, not
adult time. Parents with children under the age of 18 should
plan to remain on the premises during their child's treatment time. In the event of a dental emergency, please call our office immediately. The first 30 minutes are critical. One of our doctors is available at all times. If you call after hours, our answering machine will give the number of our doctors' pager. If
a permanent tooth is knocked our, rinse it off. Do not scrub
it. Gently place it back into the socket. If it will not go
back into the socket, put it in milk. Call our office and arrange
to be seen by the doctor immediately. We will rearrange our
schedule to see an injured child. Because many of the accidents
children have involve the mouth, we frequently see emergencies. We
make every attempt to remain on schedule, but emergencies occasionally
cause delays. If this happens during your child's appointment,
please remember we will also be available if your child is ever injured. Telephone
calls about billing or scheduling are taken by our appointment/account
coordinator during regular business hours. If your child has a
dental problem and you wish to speak to the doctor, please call early in
the morning and leave a message. The doctor will call back as soon
as possible. If the matter is urgent, please tell our staff member
the nature of the problem. Every effort will be made to answer or
return your call quickly. Fees are determined by the amount of time spent with the doctor, in preparation or evaluating diagnostic data, and the cost of materials and laboratory fees. To
help keep costs down, we ask that payment be made when services are
given. We accept cash, checks, MasterCard, and Visa. We will
be happy to answer questions about our financial policies. Insurance Please
bring signed insurance forms and your insurance card to you first
appointment. We will file your insurance claim for you at that
time. We are glad to assist you in any way possible, but we cannot
accept responsibility for collecting or negotiation disputed insurance
claims. The parent or guardian bringing the child to the office is
responsible for payment of all fees.
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and Ashby D.D.S., P.C. Web Site Designed by Dentists4kids.com |
